Department: Operations
Experience Level: Mid-Senior
Primary Industry: Retail
Functional Area: Customer Service
Contract Term: 6-Month Fixed-Term Contract
If you’re a seasoned professional in the retail sector looking to contribute to a dynamic operations team, this role offers the perfect opportunity to apply your expertise in customer service.
JOB DESCRIPTION:
Join Our Team! We’re Hiring Now!**
Are you ready to take the next step in your career? Apply for our Shopper & Driver Supervisor role in Bel Air, Johannesburg today! 😊
Key Requirements:
Job Purpose:
As a Shopper & Driver Supervisor, you’ll lead and mentor your team to achieve their goals by developing their skills and fostering a strong work ethic.
Your Responsibilities Include:
- Team Leadership: Supervise and guide a team of Shoppers and Drivers to deliver exceptional service to our customers.
- Quality Checks: Regularly inspect uniform standards, order completion, staff attendance, and adherence to processes.
- Reporting: Monitor attendance and adherence, ensuring compliance with company standards.
- Problem Solving: Tackle daily operational issues with a strategic, solution-focused approach.
- Efficiency Improvement: Drive projects that enhance operational efficiency and growth.
- Logistics Insight: Offer valuable operational insights to ensure optimal logistics practices.
- KPI Management: Oversee daily and weekly KPI reporting, focusing on timely order fulfillment.
- Training & Development: Facilitate ongoing training and skill development for Shoppers.
- Procedure Consistency: Ensure consistent application of internal procedures.
- Adaptive Management: Balance personal objectives with organizational needs and adapt accordingly.
- Regulatory Compliance: understanding and adhering to regulatory compliance is critical for success. Regulatory compliance refers to organizations following relevant laws, regulations, guidelines, and specifications applicable to their business processes.
- Mastering Route Planning and Optimization for Efficient Travel: Driver supervisors play a vital role in planning efficient delivery routes. To ensure smooth operations, it’s essential to consider traffic patterns and delivery schedules while optimizing fuel consumption.
- Team Building and Motivation: Effective team building and motivation strategies not only enhance employee morale but also promote a cohesive and dynamic team.
- Mastering Conflict Resolution: Disagreements are a natural part of any relationship or interaction. However, effectively resolving conflicts is crucial to maintaining harmony.
Staff Management:
- Scheduling: Organize effective team schedules to manage store orders efficiently.
- Team Meetings: Conduct regular meetings to boost motivation and communication.
- Punctuality: Ensure all staff adhere to their scheduled work times.
- Training Facilitation: Provide coaching and support to improve service delivery.
- Query Management: Address staff and customer queries promptly and effectively.
- Skill Development: Identify and initiate training to enhance staff knowledge.
Complaints Management:
- Query Assistance: Resolve shopper and driver inquiries.
- Complaint Resolution: Address and resolve escalated customer complaints.
- Feedback Provision: Keep the Area Manager informed on unresolved queries.
- Proactive Problem Solving: Prevent potential issues by consulting broadly to find solutions.
Ready to make a difference? Apply now and become an integral part of our dynamic team in Bel Air, Johannesburg!
Weekly Staff Performance Report**
Our process includes providing comprehensive weekly feedback on staff performance levels. We deliver daily, weekly, and monthly detailed performance reports, ensuring accuracy and transparency. Real-time reporting is consistently available and accessible to all relevant parties, ensuring timely and precise submissions. Additionally, we advise on weekly reports concerning complaints, downtime issues, and store productivity metrics.
Qualifications Required
Prospective candidates must meet the following criteria:
- Eligibility to work in South Africa.
- Possession of a valid South African driver’s license or a Professional Driving Permit (PrDP).
- Maintain a clean driving record.
- Ownership of a reliable vehicle or motorbike, with registration documents ready for verification.
- Access to a modern smartphone (iPhone 5/Android 4.4 or newer) for GPS and delivery app usage.
- 2-3 years of experience in a Team Leader role.
Key Skills and Competencies
Candidates should possess the following skills:
- Keen attention to detail
- Effective time management skills
- Proficiency in conflict and negotiation management
- Strong verbal and written communication skills
- Responsiveness and effective planning abilities
- Self-motivation and independence
- Excellent interpersonal and relationship-building skills
- Resilience, decisiveness, and action-oriented mindset
- Assertiveness and capability to work under pressure
- High emotional intelligence
Working Conditions
Our working environment requires flexibility and adaptability, including:
- Regular evening, weekend, and public holiday shifts
- Outdoor working scenarios
- Engagement with challenging clients
Employees are expected to adhere to a strict dress code, reflecting the company’s professional standards. As representatives of the brand, maintaining a respectable and presentable appearance is essential.
