WAITER.

JOB DETAILS.

Job Opportunity at Faircape Life: Mid-Senior Role in Hospitality**

Are you an experienced professional eager to contribute to a leading name in the hospitality industry? Faircape Life is seeking a dedicated individual to join our team in a mid-senior role. This position offers a unique opportunity to apply your expertise within a dynamic and innovative environment.

About the Role:

• Division: Faircape
• Business Unit: Faircape Life
• Experience Level: Mid-Senior
• Industry: Hospitality
• Functional Area: Diverse Responsibilities

Key Qualifications:

Candidates should bring substantial experience in the hospitality sector, showcasing a proven track record of success and a passion for excellence.

Join Faircape Life to enhance your career in hospitality with a company that values growth and innovation. Apply today to become a part of our thriving team!

JOB DESCRIPTION.

Join Our Team as a Waiter at Faircape Restaurant and Catering.

Faircape Restaurant and Catering is a proud part of Faircape Life retirement villages, offering exceptional dining experiences across six prime locations in the Western Cape. We provide top-notch dining services to both village residents and patients at our onsite healthcare centers.

Position: Waiter – Tokai Estate, Southern Suburbs

We are looking for a dedicated Waiter to deliver excellent service to our residents and guests with professionalism, efficiency, and courtesy at our Tokai Estate facility.

Key Responsibilities:

• Table Maintenance: Change table linen as needed, ensuring all soiled or damaged items are promptly replaced.
• Set-Up: Maintain tables to the highest standards, ensuring all cutlery and crockery are clean and in good condition.
• Condiment Care: Clean and refill cruet and condiment sets regularly.
• Hygiene: Keep designated areas clean and adhere to hygiene standards.
• Menu Expertise: Have in-depth knowledge of menu items to recommend and explain options confidently.
• Service Excellence: Serve food and beverages according to standards with friendliness and respect.
• Customer Focus: Deliver outstanding customer service by addressing resident needs promptly while maintaining guest satisfaction.
• Complaint Handling: Manage customer complaints effectively and report issues to the manager.
• Inventory Management: Assist with stock audits and report discrepancies or breakages.
• Billing Accuracy: Ensure precise order billing and report errors to management.
• Professionalism: Maintain high personal grooming and hygiene standards.
• Event Support: Assist with private events outside standard hours as needed.

Experience and Skills:

• Proven experience as a Waiter.
• Bartending and barista experience is an advantage.
• Exceptional customer service skills – Exceptional service brings joy to customers. Address complaints gracefully and resolve issues promptly. Ensure every dining experience is memorable.
• Teamwork and Collaboration – Collaborating effectively with your colleagues is essential for a productive work environment. During busy times, offer assistance to your coworkers to ensure smooth operations.
• Knowledge of serving etiquette and basic wine knowledge.
• Table Setting and Service Standards – Proper table setting is crucial for creating a memorable dining experience. Understanding tableware is key, so familiarize yourself with different types and uses.

Desired Attributes:

• Strong communication and interpersonal skills.
• A proactive attitude and sense of urgency.
• Team-oriented with a positive outlook.
• Commitment to excellence and quality.
• Memory and Attention to Detail – mastering memory and attention to detail is essential. Remembering customer orders, including specific preferences like dietary needs, significantly impacts service quality.
• Physical Stamina and Endurance – Prepare yourself to stand for extended hours, manage a fast-paced environment, and maintain optimal physical health.

Specific Requirements:

• Clear health, criminal, and credit records.
• Contactable references.

Compensation:

We offer a competitive salary based on qualifications and experience. Additionally, your package will include:

• Sunday shifts compensated at time and a half.
• Double pay for public holidays.
• Discretionary quarterly bonuses based on individual and company performance.

Working Hours:

• Average of 16.25 shifts per month.
• Our standard working days span from Monday to Sunday, with operating hours from 7:00 AM to 7:00 PM, as outlined in the schedule.