JOB DETAiLS.
Minimum Experience Required: Entry Level
Industry: Financial Services
Job Function: Customer Service
Call Centre Agent Position Available at Unifi Africa in Kampala, Uganda (Part-Time)
Are you looking for a part-time opportunity in Kampala, Uganda, where you can enhance your customer service skills? Unifi Africa is seeking dedicated and enthusiastic individuals to join our team as Call Centre Agents.
As a Call Centre Agent at Unifi Africa, you will play a crucial role in providing exceptional customer service, handling inquiries, and resolving customer issues efficiently. This position offers a great opportunity for those looking to gain valuable experience in the customer service sector while working within a dynamic team.
Key Responsibilities:
- Responding to customer queries via phone and email promptly and effectively.
- Ensuring customer satisfaction by addressing and resolving issues.
- Maintaining accurate records of interactions and transactions.
- Collaborating with team members to improve overall customer experience.
Qualifications:
- Excellent communication skills
- Ability to work independently and as part of a team
- Strong problem-solving capabilities
If you’re eager to thrive in a fast-paced environment and contribute to a reputable company, apply now to become part of the Unifi Africa family!
Ensure to use relevant keywords like “Customer service jobs in Kampala,” “Part-time call center jobs Uganda,” or “Work at Unifi Africa Kampala” to boost your search engine visibility.
JOB DESCRIPTION:
Title: Part-Time Call Centre Agent Opportunity
Location: Head Office – Kampala, Uganda
Start Date: April 202X
Compensation: To Be Announced (Based on Experience)
Reports To: Call Centre Team Leader
Job Requirements:
- Previous experience in a customer-facing service role
- A diploma or degree in a relevant field is preferred but not mandatory
About Unifi:
Unifi is an innovative financial technology company with a presence in Zambia, Tanzania, South Africa, and now expanding into Uganda. At Unifi Uganda, we specialize in offering personal lending products through our branch-based channels. Our advanced solutions are powered by cutting-edge software and are supported by a dedicated IT and data analytics team located in South Africa.
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Join Our Dynamic Customer Service Team
Are you an energetic and motivated individual with a solid understanding of customer service principles and best practices? We are seeking talented individuals to join our customer service call center team and make a difference in delivering exceptional service.
Key Responsibilities
Operational Tasks:
- Field Incoming Calls: Professionally answer and respond to client inquiries.
- Resolve Complaints: Efficiently manage and resolve customer complaints to ensure satisfaction.
- Promote Unifi Credit Products: Proactively sell and market our credit products to potential and existing customers.
- Issue Escalation: Identify and escalate complex issues to supervisors for prompt resolution.
- Inform and Educate Clients: Provide clients with detailed product and service information.
- Conduct Research: Utilize available resources to research necessary information and resolve client concerns.
- Complaint Management: Efficiently research, identify, and resolve client complaints using our systems.
- Handle Queries and Applications: Process employment verifications, new employer applications, and data checks accurately and promptly.
- Direct Calls Appropriately: Ensure calls are routed to the correct personnel for efficient handling.
- Document Interactions: Record all call information following standard operating procedures.
- Trend Analysis: Recognize, document, and inform the management team of patterns related to client interactions.
- Loan Repayments Follow-Up: Proactively follow up with clients to encourage timely payments on loans and arrears.
- Complete Logs and Reports: Maintain comprehensive call logs and reports for management review.
Join us in creating a responsive and customer-centric call center environment. Your expertise will help drive our mission to deliver outstanding customer service and enhance client satisfaction. Boosting brand awareness and engaging in dynamic marketing activities. Cultivate strong relationships with customers and stakeholders to ensure satisfaction and loyalty. Contribute to making Unifi an enjoyable and motivating workplace!
Conclusion: Embrace a Rewarding Career as a Call Center Agent.
Working as a call center agent goes beyond simply answering phone calls. It offers a unique opportunity to help people, hone your skills, and advance your career. By stepping into this dynamic field, you can truly make a difference in someone’s day. Are you ready to dive into the world of call centers? Start developing those essential skills and prepare to make meaningful connections!
